Advance Payment & Order Policy

At Totebag Company, we value every customer and strive to provide smooth, reliable service. To maintain fairness and cover unavoidable costs, we have introduced the following advance payment policy:

1. Returned Orders & Future Purchases

If a customer’s previous parcel has been returned, future orders will require a 10% advance payment.

This step is necessary because each return causes shipping and handling losses that we cannot recover.

Orders placed without the required advance may unfortunately be cancelled automatically.

2. High-Value Orders (Above Rs. 5,000)

For orders with a value greater than Rs. 5,000, a minimum advance of Rs. 1,000 is required at checkout.

This advance confirms your commitment and allows us to process your order securely.

3. Non-Refundable Advance Payments

Please note that advance payments are non-refundable if the parcel is returned, refused, or not received.

Returned parcels cannot be re-dispatched once sent back, due to shipping and handling costs already incurred.

4. Why This Policy Exists

Our goal is to serve all customers fairly. Unfortunately, repeated returns and refusals result in financial losses. This advance payment policy ensures:

• Genuine orders are prioritized.

• Shipping and handling costs are partially secured.

• Customers with a good order history continue enjoying smooth service without any advance requirement.